Returns and refunds

You have 15 days from the moment you receive your ONE order to exchange or return an item. It couldn't be easier. Try your item- at home and then tell us if you would like to try a different size, a different model or simply return the item. We collect what you are not comfortable with in your home, work or other address.

STEP 1: Fill in the online return form

Go to and Login.

Select the "my account" option in the upper right corner of the website.

Choose the item (s) you want to return and select the reason for the return.

STEP 2: Wait for our contact

Awaits our contact via phone / via email in the next 24 business hours, to schedule the collection. Please validate and confirm that your contact details are updated.

STEP 3: Place the item in the box

Use the original packing where you received the order or another cardboard box, as long as it is not damaged.

Close the box and seal it with tape.

Make sure the box does not contain any labels, stickers or other materials from previous shipments, and stick the return label, which you received inside the box.

STEP 4: Collect the article

The transport company will drop by at the address indicated by you to collect your unwanted items (business days). You can also choose to return at a Sacoor One store or at a Pick Up Point.

STEP 5: Refund

After receiving and analyzing the product, we send you a return notice by email, confirming the reception of the order. The refund of the amount paid will always be made using the same payment method used for the purchase. For payments with ATM reference, the refund will be made by bank transfer, within a maximum period of 15 working days.

Returns made in a Sacoor One store will be made within a maximum period of 15 working days after ordering, via bank transfer.

Returns can be made at a Sacoor One store and do not require this procedure. You must go to the store with the item and return it.

If you want to take any questions, you can contact our Customer Fanatics team through:

  • Chat on
  • WhatsApp: + 351969722667
  • Phone: +351210046870
  • Email: